SHIPPING
We ship exclusively via FedEx. For shoes in stock, delivery will take place within 3-5 business days. Delivery time is an estimate only; it may vary depending on the actual availability of the product. For custom orders, it also depends on order finalization, leather availability, etc.
Shipping fee: €24 plus VAT to EU countries, €40 net to outside the EU
PAYMENT AND VAT
We accept payment in euros. Payment can be made via Paypal or a direct and secure online payment system (OTP SimplePay system) (encrypted by the Payment Card Industry Data Security Standard (PCI-DSS)) or direct bank transfer. We store your purchase transaction data only as long as it is necessary to complete the purchase transaction. Once this has happened, the purchase transaction data will be deleted.
For orders outside the EU, the net price is automatically displayed. However, any customs duties and/or local taxes are the responsibility of the customer. Import duties, taxes or charges may be levied by your country’s local customs office and all these charges must be borne by you. Vass Shoes will not be liable for any of these charges.
For customers within the EU, the VAT of their own country will be added to the net price when entering the delivery address.
All orders are invoiced in euros (EUR).
Please note that we cannot understate the value of the goods delivered in order to avoid customs duties.
EXCHANGES AND RETURNS
The customer has the right to return the product purchased in our online store within 14 working days of receiving the purchase. To exercise the right of return, customers must contact us at [email protected] / [email protected] within 14 days of receiving the product.
We only accept unworn (original condition) shoes in their original packaging as returns. Where applicable, we may request images from the customer. Please note that MTO orders and customized products are non-refundable and non-exchangeable.